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Frictionless Innkeeper Podcast

Mar 14, 2024

When it comes to elevating the guest experience, serving high-quality coffee can really make a difference.

When Ann Brownell and Jeff Raybourn purchased the Cozy Cup Coffee Company in 2023, they had a vision of expanding their small batch roasted coffee beyond the walls of their coffee shop and into the innkeeping arena. They now have a customized innkeepers package that allows any property to provide the highest quality coffee.

We are very thankful to Ann and Jeff for sharing their insights with us. You can learn more about the Cozy Cup Coffee Company at


Our podcast is presented by the Frictionless Guest App, the digital concierge that helps your guests live like locals. To learn more, visit