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Frictionless Innkeeper Podcast

Dec 5, 2023

Google Business Profile helps lodging professionals manage their business information across Google products like Search and Maps. 

In addition to ensuring that potential guests can find information about their property and eventually book, lodging owners can use their account to review traffic metrics, gather customer...

Oct 25, 2023

Independent lodging properties are ideal destinations for weddings and those that offer wedding services, regardless of size and complexity, can attest that they are an excellent source of revenue.  There is a range of options for a property to consider when deciding to offer on-site wedding services.

Lela Pohlmann is a...

Oct 4, 2023

State and regional independent lodging associations play a vital role in promoting properties in their areas, as well as ensuring quality lodging standards and providing educational opportunities for members. 

As former innkeepers who had successes in owning two properties, Donna and Byron Cain became Co-Executive...

Sep 25, 2023

During the COVID-19 pandemic, lodging professionals often needed to find creative ways to incent guests to stay at their properties. Some owners and managers did so by developing new on-property experiences for their guests which they had never offered in the past. 

Doug Bagnasco and Jim DeBlasi, the co-owners of the...

Aug 17, 2023

Marty and Carmel Etzel bought the Flag House Inn in Annapolis, Maryland, in 2017, with no prior experience or even informal knowledge of running a lodging business. In less than five years, they were able to more than double their bookings and sell the property for twice the amount they paid for it.

Marty discusses...