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Frictionless Innkeeper Podcast

Oct 18, 2018

The impact of Airbnb on both innkeepers and their communities is not always apparent to most people, since much of the media focuses on how larger hoteliers deal with this competitive landscape.

The reality is that Airbnb can negatively affect innkeepers and communities throughout the world. As Elaine highlights in this podcast interview, the home-sharing provider has both challenged her B&B’s ability to thrive and had dire consequences on her community of South Haven, Michigan, where she and her husband have lived for more than 30 years.

The arrival of Airbnb has impacted South Haven in many ways — incentivizing long-term residents to sell their homes to investors, decreasing tax revenues in various forms, creating a tenuous and sometimes threatening local political atmosphere, and causing overcrowding by visitors with a penchant for partying — ultimately resulting in what Elaine describes as a true “battle for the soul of the town.”

In this podcast, Elaine shares her candid insights into how Airbnb’s home-sharing approach has changed the face of South Haven and impacted tourism-based communities around the world.

Our podcast is presented by the Frictionless Guest App, the digital concierge that helps your guests live like locals. To learn more, visit