Nov 3, 2025
Even the smallest touches can make a big impact when it comes to guest satisfaction.
Based on their 2025 ALP Conference presentation, Peter MacLaren — owner and operator of West Hill House B&B in Warren, Vermont — and Rachel Paley — general manager at Saratoga Arms Hotel in Saratoga Springs, New York — share...
Oct 7, 2025
Online reviews can make or break a guest’s decision to book, and how you manage them matters more than ever.
Marco DiDomizio, Broker and Consultant with Inn Advisors, and Dan Clark, owner of the Inn of the Turquoise Bear, share how innkeepers can turn reviews into a powerful marketing tool to build their brands and...
Sep 9, 2025
What technologies should innkeepers be paying attention to in the years ahead?
From automation to personalization, the right tools can make a major difference in day-to-day operations and guest satisfaction.
Jim Leitch, owner of Hospitality Proz, discusses the top technologies shaping the future of independent lodging....
Aug 4, 2025
The Midwest Association of Independent Inns (MWInns) and the Michigan Bed & Breakfast Association (MBBA) have officially merged.
Kerri Thiel (Retiring Executive Director), Mikki Suchomel (Incoming Executive Director), and Randy Bangs (Board VP and Marketing Chair) discuss how this strategic move expands...
Jul 7, 2025
Pricing is one of the most powerful tools innkeepers have, but getting it right is both an art and a science.
Scot Fuller-Beatty, Founder of The Bold Collaboration, discusses how to master revenue management through smart pricing strategies and well-timed promotions. Scot also offers practical advice for crafting...