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Frictionless Innkeeper Podcast

Dec 20, 2018

Innkeepers often come from diverse backgrounds and Linda Smith is a prime example of a professional who underwent the transformation to becoming an innkeeper, bringing with her a high level of business savvy. As a former telecommunications executive, her previous experience provides her with the skills to effectively market and manage her property, as well as to help influence legislation to positively impact her industry.

She has been involved with the recent legislation in Baltimore that requires hosts using short-term rental platforms to register with city authorities and pay the equivalent of a hotel tax on Airbnb-style stays.

Linda notes that the main goal of the legislation is to prevent investors from offering a large number of properties on Airbnb, HomeAway and other websites. As we highlighted in a former podcast interview, these types of home-stay offerings can damage communities – with South Haven, Michigan, being a prime example.

She also discusses the realities of using OTAs to bring new guests to her property while working toward getting return guests to book directly.

In this podcast, Linda shares her candid insights into Baltimore’s new legislation and how she uses OTAs to her best advantage.

Our podcast is presented by the Frictionless Guest App, the digital concierge that helps your guests live like locals. To learn more, visit