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Frictionless Innkeeper Podcast

Feb 6, 2019

While we assume that all innkeepers own and operate their properties, there are B&Bs out there that rely on outsourced talent to manage the day-to-day work.

This is the case with the Wallingford Victorian Inn, which is a property that is taking advantage of a talented young professional who has a deep passion for hospitality and pleasing guests.

For the past two years, Kenni Ball (who is currently 25 years-old) has managed the property for the owners, but she is not your run-of-the-mill employee. Since the age of 13, she has worked in the B&B arena, and officially became an innkeeper at the ripe old age of 19. She also did a brief stint at a larger hotel, but found the B&B lifestyle more suited to her personality and work style.

As a result, she enjoys interacting and helping Wallingford Victorian Inn guests to build great memories from their stays, and be the face of the property.

She also believes that her real world experience – as opposed to studying hospitality in a university setting – has allowed her to better advance her career. In terms of growth, she ultimately wants to own and operate her own B&B.

In this podcast, Kenni shares her innkeeper story.

Our podcast is presented by the Frictionless Guest App, the digital concierge that helps your guests live like locals. To learn more, visit