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Frictionless Innkeeper Podcast

Jun 21, 2018

Living the dream of opening and operating a B&B comes with many exciting challenging and life-changing opportunities – many that are completely unexpected.

As the owner of Lamberson Guest House, a bed and breakfast in Galena, Illinois, a historic town with 32 B&Bs and a large Main Street area that has a diverse offering of local restaurants, shops, and other attractions, Michelle Heurung’s story is truly remarkable.

Having opened her B&B about 18 months ago, Michelle is relatively new to the world of innkeeping. She and her husband, Brian, fulfilled their decades-long dream of owning a B&B in Galena when they purchased the home that ultimately became the Lamberson Guest House.

After a whirlwind renovation, they opened their doors to guests just 4 months after they bought it. Then, only 6 weeks later, Brian – Michelle’s husband, partner, and the love of her life – passed away unexpectedly. Her story is one of passion, tragedy, community support, perseverance, and triumph, which she has been kind enough to share in this podcast.

Our podcast is presented by the Frictionless Guest App, the digital concierge that helps your guests live like locals. To learn more, visit