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Frictionless Innkeeper Podcast

Jan 31, 2023

The Association of Lodging Professionals (ALP) has undergone some significant changes recently, including bringing on Sarah Gazi as its new CEO, taking over for the former Interim CEO, E. Scot Fuller-Beatty.

Sarah has been in association management for more than 20 years and she envisions shaping a new direction for ALP through listening to its members and partners.  The organization has already been expanding its membership, with a stronger focus around community and collaboration.

We spoke with Sarah, Scot, and Conference & Events Planner Erik Spence about the future of ALP, as well as the upcoming, can't-miss 2023 ALP Conference & Marketplace in Phoenix, Arizona, February 25th to March 1st.

We are very thankful to Sarah, Scot and Erik for sharing their insights with us. You can learn more about ALP at

Our podcast is presented by the Frictionless Guest App, the digital concierge that helps your guests live like locals. To learn more, visit